Professional Practices Management System (PPMS)

On August 8, 2005, ICS became the twenty-sixth company to achieve Professional Practices Management System (PPMS) certification through ACA International’s Best Practices program. This certification recognizes ICS’s efforts to develop, implement, and adhere to a set of collection-industry specific, professional practices and policies, thereby distinguishing ICS as one of the best!

PPMS is a quality management system for the collection industry that is based upon the internationally recognized quality management standards of ISO 9000 and Six Sigma. PPMS utilizes a enterprise wide approach to quality control in order to ensure that agency and client expectations have been met. Designed to produce consistent quality production at all levels of an organization, PPMS is an organized program that:

  • Initiates continuous improvement
  • Indentifies root causes and immediate corrective actions
  • Promotes the application of consistent training methods
  • Advocates proactive business practices

PPMS promotes benefits such as increased productivity, quality service and better communications that are passed on to our client base, so that we not only meet, but exceed client expectations. Internal audits guarantee documented policies, procedures; department specific work instructions and forms are current and effective. Having the PPMS certification is a great asset in our ability to consistently deliver quality services to ourclients and remain one of the top collection agencies within the industry.

PPMS assures our compliance with the following regulations:

  • FDCPA Fair Debt Collection Practices Act
  • FRCA Fair Credit Reporting Act
  • HIPAA Health Insurance Portability Act
  • RED FLAG Regulation Identify Theft

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ICS Collection Service, 8231 185th Street, Suite 100, Tinley Park, Illinois, 60487 | Phone 888-427-2655

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